Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The Essex Resort and Spa in Essex, Vermont has joined the group of exceptional hotels enjoying the premium Travel Outlook voice services.
Newpark Resort understands that in an increasingly digital world a personal touch goes a long way, and a friendly and informative voice on the other end of the line is just what it takes to turn a curious caller into a repeat customer.
Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference.
Annette is an advanced AI-powered voice bot that can answer up to 60% of the calls now being handled by front desk staff, simultaneously improving hotel profitability while providing enhanced guest service. Annette represents a creative and effective way for hotels to address post-pandemic staffing challenges, and to reduce fixed payroll expense.
How Annette, The Virtual Hotel Agent, Solves the Hospitality Industry’s FAQ Chatbot Problems
Annette has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer.
Annette can help hotels immediately address staffing issues and reduce fixed labor expense. Personalized in a human voice the hotel chooses, Annette can answer most of the calls now being handled by the front desk. To estimate the labor cost savings Annette can achieve, Travel Outlook has created a Annette Savings Tool on its website.
How to pick a call center that’s right for your property
In an Increasingly Digital World, The Importance of Human Interaction Remains High in the Hospitality Industry
How Your Hotel’s Voice Channel Can Influence and Shape Traveler’s Buying Behavior