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Articles from Hotel Industry Experts Page 3 presented by Hotel News Resource






Digital Marketing Strategy

Why Hotels Shouldn't Rely on Return on Ad Spend to Measure the Success of a Campaign - By Tina Markowitz

Return on Ad Spend (ROAS) is a familiar metric within the digital marketing landscape, often employed to gauge the efficiency of marketing expenditure. However, for some marketers ROAS has become the singular metric that defines whether a campaign was truly a success. While ROAS does provide a valuable snapshot of how efficiently resources are being used, it doesn’t necessarily indicate the effectiveness of a campaign.




Artificial Intelligence

How Artificial Intelligence Changes Consulting - By Frederike Czerlinski

Despite the field's standard reliance on interpersonal skills, rapid advancements in AI, and the increasing presence of AI applications that are frequently discussed today, anticipate transformations. The question is no longer about if AI will reshape consulting, but rather about how profoundly and imminently this will occur.


Student Housing

Interview - CampusX: Connection, Growth and Innovation - By Beatrice Odelli

An interview with Gianluca Guarino, Revenue Manager at CampusX (CX). Founded in 2011, the company aims to revolutionize the student campus offer in Italy, following the most evolved Scandinavian and Anglo-Saxon models and re-thinking them for the eco-sustainable, connected, smart world of today.



Guest Service Excellence

The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry - By Alan Young

In the last several weeks, I've been chatting with many people about the hotel industry's continued decline in guest service. The consensus seems to be that the downturn is due to factors such as the need for passionate hospitality workers, insufficient training initiatives for frontline employees, and the fact that, in some instances, management is more focused on data than on developing a culture of excellent service.