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Topic - EHL Hospitality Business School

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Constructive Criticism or Toxic Comments? How to Make the Difference?

Criticism is never easy to take, but at some point in your professional life, you will receive it and may also have to give it. Although it might not feel like it at the time, receiving criticism can be a positive and enriching experience. It can help you identify gaps in your knowledge and enable you to see certain situations in a different way. Constructive criticism, by its nature, aims to support growth and improvement, making it an invaluable tool for personal and professional development.

Peer-to-peer Businesses
Apple iphone screen showing a variety of apps including the airbnb mobile iphone app - Unsplash

Transparency & Conflict Resolution in Airbnb & Other Two-sided Markets

The rise in e-commerce platforms on the digital marketplace has lead to many successful peer-to-peer businesses operating on an apparent trust basis between provider and user. However, as the platforms expand and become distanced from their initial incarnation, the process of maintaining transparency has in many cases been disrupted. In this article, we examine the crucial role of transparency and effective conflict management in sustaining the success of two-sided markets such as Airbnb. As these platforms continue to evolve, addressing these challenges becomes paramount for their continued growth and viability.

Corporate Social Responsibility
What is the Triple Bottom Line and How Does It Work?

What is the Triple Bottom Line and How Does It Work?

In a world where corporate greed and profiteering have been cited as two of the primary drivers behind the ongoing cost-of-living crisis that’s increasing financial hardship across Europe, the idea that businesses could exist for any reason other than profit seems hard to fathom. However, there’s a school of thought, called the triple bottom line (TBL), which suggests that businesses should be just as committed to improving the lives of people and the planet as they are to boosting their profits.

Social Media Strategies
How These 6 Current Social Media Trends Reshape Strategies for Hoteliers

How These 6 Current Social Media Trends Reshape Strategies for Hoteliers

The hotel and hospitality industry evolves quickly to keep up with shifting consumer preferences and technological advances. In this constantly shifting landscape, social media can be a powerful tool that helps you showcase your offering, build a relationship with your customers, improve customer service, and enhance your brand.

Travel Marketing
Visuals in Vogue: Revolutionizing Hospitality & Travel Marketing - By Lionel Saul

Visuals in Vogue: Revolutionizing Hospitality & Travel Marketing - By Lionel Saul

Creating visual representations, including ones for traveling, is no longer proper for artists or advertisement experts but is within the reach of anyone with a social media account and smartphone. Thus, we have witnessed in the past years a democratization of visual representation creators in travel, a trend that will keep unfolding in the coming years.

Employee Engagement
A coffee with heart shaped foam - Photo by Danijela Froki on Unsplash

Employee Engagement: The Method Behind Hospitality Success

Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs. The contrast is stark, and it underscores a fundamental truth about hospitality - employee engagement and customer experience are powerfully intertwined.

Hospitality Technology Trends
The Future of Tech in Hospitality - By Tatyana Tsukanova

The Future of Tech in Hospitality - By Tatyana Tsukanova

Technology continues to evolve and in the hospitality industry we have seen drastic changes in recent years. A look into the future is necessary today, if only to better understand the current situation and to plan for 2024, as well as to understand what existing players are already doing and, undoubtedly, what guests and customers expect.