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North American Hotel News





Group Booking Technology

Maximizing Hotel Sales Team Productivity: Ways to Transform Your Booking Process - By Elizabeth Smith

In the highly competitive hospitality industry, maximizing the productivity of your hotel's sales team is a necessity. With the advent of sophisticated software solutions like Tripleseat for Hotels, many hotels are equipped to simplify their group booking processes, streamline operations, and significantly increase group revenue. Let's look at ways to increase hotel sales team productivity with group booking process solutions focusing on automation, integration, and analytics.




Customer Experience

How the World's Best Hotels Deliver Exceptional Customer Experience

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive. As one general manager (GM) of a luxury hotel told us in an interview, 'Our facility is our stage, and guests are paying for a performance.'



Constructive Criticism or Toxic Comments? How to Make the Difference?

Criticism is never easy to take, but at some point in your professional life, you will receive it and may also have to give it. Although it might not feel like it at the time, receiving criticism can be a positive and enriching experience. It can help you identify gaps in your knowledge and enable you to see certain situations in a different way. Constructive criticism, by its nature, aims to support growth and improvement, making it an invaluable tool for personal and professional development.









Hotel Development Toronto

Hilton Toronto Unveils Renovations

Located in the city's downtown core, Hilton Toronto unveiled its recently renovated rooms and is introducing Toronto's newest French bar and brasserie, Frenchy.


Recruitment

Transforming Talent Sourcing in the Hotel Industry: The Rise of the Gig Economy and Fractional Staffing Models

In the recently released HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, the second trend investigates how the gig economy and fractional staffing models are changing talent sourcing. Employers in the hospitality industry must adopt a marketing mindset to effectively attract and source the best talent.





Canadian Travel Trends

Virtuoso Reveals 2024 Canadian Traveller Outlook

The forecasted trends demonstrate a surge in outbound leisure spend and a staggering rise in future cruise bookings as well as strong interest in foreign destinations like Costa Rica, Portugal, Japan and Thailand.