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Peer-to-peer Businesses

Transparency & Conflict Resolution in Airbnb & Other Two-sided Markets

The rise in e-commerce platforms on the digital marketplace has lead to many successful peer-to-peer businesses operating on an apparent trust basis between provider and user. However, as the platforms expand and become distanced from their initial incarnation, the process of maintaining transparency has in many cases been disrupted. In this article, we examine the crucial role of transparency and effective conflict management in sustaining the success of two-sided markets such as Airbnb. As these platforms continue to evolve, addressing these challenges becomes paramount for their continued growth and viability.


Hotel Booking Engine

Supercharge Your Customer Acquisition Strategy with an ADA Compliant Booking Engine

In this digital age, having a hotel-specific booking engine is crucial for driving direct bookings on your website, which in turn impacts profitability while saving vast amounts of money in OTA commissions. One of the booking engine’s most important components is ADA compliance, which refers to the legal requirements set forth by the Americans with Disabilities Act.




Hotel Opening Namibia

Hilton Garden Inn Windhoek Opens in Namibia

Located close to the central business district, the 174-guest room hotel sits within 500 metres of the Independence Museum and the Craft Market and is just one kilometre away from the National Art Gallery of Namibia.




Hotel Development Toronto

Hilton Toronto Unveils Renovations

Located in the city's downtown core, Hilton Toronto unveiled its recently renovated rooms and is introducing Toronto's newest French bar and brasserie, Frenchy.


Recruitment

Transforming Talent Sourcing in the Hotel Industry: The Rise of the Gig Economy and Fractional Staffing Models

In the recently released HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, the second trend investigates how the gig economy and fractional staffing models are changing talent sourcing. Employers in the hospitality industry must adopt a marketing mindset to effectively attract and source the best talent.



Cloud-based Hotel PMS

Hotelogix and KePSLA Join Hands to Help Hotels with Efficient Guest Feedback Collection and Management

Hotelogix has announced the integration of its Hotel PMS with KePSLA, an online reputation management platform. This strategic integration aims to revolutionize how hotels collect, manage, and leverage guest feedback to understand their sentiment, identify areas of improvement to act accordingly, ultimately leading to enhanced reputation, more sales and revenue.





Hotel Development Maldives

111 Acre Baccarat Hotel & Residences Maldives to Open in 2027

Spanning five interconnected islands across more than 111 acres in the South Mal? Atoll, this one-of-a-kind resort will set a new standard of unprecedented luxury in one of the world's most coveted travel destinations.


Canadian Travel Trends

Virtuoso Reveals 2024 Canadian Traveller Outlook

The forecasted trends demonstrate a surge in outbound leisure spend and a staggering rise in future cruise bookings as well as strong interest in foreign destinations like Costa Rica, Portugal, Japan and Thailand.


Sleep Research

First Night Effect: Sofitel Commissioned a Scientific Research to Perfect the Art of Sleep

Sofitel has taken its commitment to slumber a step further by conducting a scientific study to analyze its guests' sleep. The aim was to better understand how travelers sleep in order to help them sleep better and longer. The study was designed to minimize the notorious 'first night effect,' which occurs when people sleep far away from home.









Hotel Opening India

Scenic Munnar - IHCL SeleQtions Hotel Opens in Kerala, India

Scenic Munnar - IHCL SeleQtions is situated in the landscapes of the Western Ghats of Kerala. The 55 rooms including secluded villas with private plunge pools are surrounded by hills and valleys and expansive tea plantations.